Junior B Pirates Coming to Pelham

Photo Copyright: Niagara This Week.

During our meeting last Monday, Town Council signed a multi-year lease with the Pelham Pirates Junior B Hockey Club and officially welcomed them to the community.

After receiving the go-ahead from the Ontario Hockey Association, the Pelham Pirates (formally known as the Port Colborne Pirates) will move into the Pelham Arena for the 2014/2015 and 2015/1016 seasons. The Pelham Pirates will be one of 27 Greater Ontario Junior Hockey League teams within the Niagara Region and Southwestern Ontario. Pirate home games will be on Friday nights, with the option of Tuesday night games when necessary.

Town Staff met with various arena user groups and there is unanimous support for the Team’s relocation to Pelham. While it will mean that some ice users will have to shift rental times or rent more out-of-Town ice, all welcomed the Pirates. For instance, Byron Sinclair, president of Pelham Minor Hockey, said during our Council meeting: “We are behind you with whatever you need.”

Because they are part of minor hockey, the Pelham Pirates will pay the minor hockey rates for ice. (We understand that Junior B teams in other jurisdictions either pay minor hockey rates, or get their ice time for free.)

The Pirates will also operate the concession at Pirate games, during other minor hockey games, and public skates; they will rent the concession at our normal rate. This is actually a benefit for the Town; over the last couple of years, the Town operated the concession at a loss because we could not find a business or not-for-profit to operate it.

Like in other cities or towns with Junior B teams, the Town will provide a dressing room for the Pirates. (Last week, Council approved the rental of a temporary trailer for the Pirate change room at a cost not to exceed $22,240 for the remainder of 2014.) Visiting Junior B teams will use two arena dressing rooms.

The lease agreement between the Town and the Pirates also contains important provisions like what happens if there’s a failure to pay, how the Pirates might transition to a community team, and the flexibility required in hope that the Town attracts the grants and financing needed to build a new potential community centre. (You can review the Agreement on the Town’s website by clicking here.)

For more information about the new Pelham Pirates, please check out their website at: www.pelhampirates.com.

Junior B hockey gives us something else to celebrate about our community. Council and I are excited about this great opportunity for the Town and for Pelham minor hockey players and fans.
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25 August 2014 Update -- purchase better than value than lease

At the time of Council's initial approval of renting a change room, Council directed staff to look at the cost / benefit analysis of purchasing the portable unit (instead of renting).

On August 25, Staff reported that cost to purchase the portable itself is $88,089 with the cost of utility installation at $7,500. The total cost is $95,589. At the end of the Town's use of a purchased portable, the Town could sell it and recoup some significant costs. (Staff estimate that potential sale at approximately $50,000.)

In the case of leasing, the cost to lease the portable for at least 32 months is $80,000 ($2,500 / month) Added to this lease option is $21,615 -- which includes $7,500 for utility installation (above) and $14,115 for supply, delivery, and adding a ramp for accessibility requirements. Total cost is $101,615.

In this case, the 32 month estimate is based on the "best-cast scenario" should the Town be able to secure capital funding from other levels of Government and we move ahead on construction of a multi-faceted community centre. According to each of the short-listed architects, the Spring of 2017 would be the earliest a potential facility like this could open. Please see "Potential Multi-Purpose Community Centre Update" for more detail.)

Given the cost differences between purchasing and renting, along with the potential of recouping costs through selling the portable in 2017, Council agreed with Staff's recommendation that it would be more fiscally responsible to purchase than lease this portable.

Potential Multi-Faceted Community Centre Synopsis

After my column last week, I wanted to give you an overall synapsis regarding recreational and community centre-type needs, wants, and costs and the potential of a multi-faceted community centre.

You will recall that the Town hired LeisurePlan International last summer to develop a market analysis and business case study. After a resident survey, detailed analysis and a comparison to industry standards, LeisurePlan recommended in January that the Town:
• replace the existing single-pad with a new arena facility within the next five years;
• design a new twin-pad facility and phase the construction – build one ice pad first (contingent on capital financing) and construct the second pad after 2023/24 (should the sustaining demand develop);
• provide a multi-purpose facility to accommodate demand for participation in fitness activities, walking/running on an indoor track, and gymnasium sports;
• provide multi-purpose program space;
• not provide an indoor pool due to lack of demand and associated costs;
(For a copy of this LeisurePlan report, please click here. For a copy of their presentation to Council, please click here.)

In April, LeisurePlan presented various options and recommended that the Town build “integrated facilities” – a multi-purpose community complex – for $22 to $27 million. (They estimated that an integrated facility would cost up to $1.1 million less in capital costs than two, stand-alone facilities.) (For a copy of this LeisurePlan report, please click here; for a copy of the LeisurePlan presentation to Council, please click here.)

In May, LeisurePlan projected net operating costs for an integrated facility at $63,715 in the first year, and declining slightly each year for the next four years. (Please click here to review a copy of the LeisurePlan report.) As a comparison, the existing Arena's net operating costs were $64,366 in 2011; $75,477 in 2012; and $92,486 in 2013. (Please click here for a copy of the Staff report.)

Since the estimated costs to operate a multi-faceted community centre is less than the existing arena’s operating loss, Town Staff recommended that the Town could fund the costs to operate a new integrated facility.

In essence, the recommendations say that the community would provide sustaining demand; if we can afford to construct a new multi-faceted community centre, we could afford to operate it.

So, how do we try to make the capital costs for a potential new community centre affordable for local, municipal tax-payers? We need to fundraise and attain financial support from the Federal and Provincial governments.

To do that we will need more detailed plans (design drawings), and tighter cost estimates.

That’s why Council recently appointed community design committee members – with representatives from recreation user groups, youth, seniors, artists, service clubs and the community-at-large. We have also asked for quotes from four, short-listed design firms so we can pick an architect. (To review the Terms of Reference for the Design Committee, please click here.) Here is the list of short-listed four potential architectural design firms.

As I wrote about last week, based on LeisurePlan’s reports, the condition of the existing arena, and imminent developments, Council recently decided to begin design of a potential multi-faceted community centre on the Town-owned lands in the East Fonthill area.

We will continue to keep you informed so we can work together about this very important matter for Pelham.

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Architect Chosen -- 15 September 2014 Update:

The Architectural Design Committee, made up of a cross-section of the public, used the Ontario Association of Architects standard criteria to evaluate each Request For Proposal (RFP) Bid and recommend the award to the firm with the highest overall score.

(RFP bids are treated very differently from Tender bids. Tender bids -- like for a bridge or a vehicle -- normally get awarded to the lowest price bid. The awarding of RFPs are not based exclusively on final price, but, rather, on total score and to the firm with the highest score.)

The standard Ontario Association of Architects scoring criteria used: Company Profile 20%; Design Price 20%; Applied Design Philosophies & Methodologies 35%; Time to Complete 10%; Quality of Submission 15%: TOTAL 100%.

After reviewing and interviewing all four submissions (which took at more than 8 hours!), the  volunteer Committee awarded an 89% aggregate score to Petroff Partnership Architects and recommended them to Council for approval.

The $1.05M architectural fee is actually less than the industry’s standard 5% of the facility’s anticipated total construction cost of $22M - $27M.

It is expected to take approximately 6-8 months to complete comprehensive schematic designs and working construction drawings.

Having this shovel-ready design will allow the Town to validate construction costs and to seek Federal and Provincial government investment.

Council agreed to use the $600,000 already allocated in the 2014 budget plus an additional $450,000 from the facilities reserve to complete all aspects of the contract. (Council will be asked to replenish this reserve fund during the 2015 Budget considerations.)

Beginning Design of Potential Multi-Faceted Community Centre

At our meeting last Monday, Council heard again from LeisurePlan International (the firm the Town hired last summer to develop recreational facilities market analysis, business case study, and facilities review), this time about the condition of the existing Pelham arena and options for its future use. (To see the presentation, please see the video recording by clicking here -- and view from ~minute 0:30 to ~1:20.)

LeisurePlan had Aecom Engineering review the dire conditions of the facility. Their major findings:
• without proper weather protection for nearly 40 years, the concrete block, curtain walls have substantially deteriorated and need replacing;
• although the Town coated it a few years ago, the roof now needs full replacement;
• electrical systems are reaching the end of their useful life;
• fire system is deficient – it should be at least two-zones, some fire exits are deficient;
• heating systems for bleachers are starting to fail;
• concrete ice-pad is in good condition, while flooring is in poor-to-fair condition;
• all public use areas – from change rooms, to washrooms, to canteen, to entrances, to the upstairs hall – aren’t accessible and don’t meet current building code;
• ice plant is well maintained, but uses a CFC refrigeration system, which is disallowed for new facilities and is being phased-out.

Aecom projected that the Town could spend $2.5 million to just bring existing facility to a standard where it could be used, as-is, for another 5 to 10 years.

After spending this, the Town would still have a deficient and inaccessible facility (with no improvements to public areas or the ice plant). In addition, the Town would likely face substantial additional costs in 5 - 10 years as other systems fail.

LeisurePlan suggested that Council would need to make a strategic decision very soon about “when is the best time to replace this facility.”

I asked about the suggestion that some have made for retrofitting the existing structure and adding-on either another ice pad and / or community centre features.

LeisurePlan responded that to retrofit the existing building the Town would have to tear-out so much of the facility that all we would be left with would be a concrete ice-pad and nearly 40 year-old structural-steel “bones.”

In fact, LeisurePlan suggested that alternative private or public uses that might need a clear-span would first have to replace the roof, the cladding, and all user interfaces. These are unlikely options.

Finally, LeisurePlan suggested that Haist Street is not an ideal location for a multi-faceted community centre because there may not have enough land and it would not be compatible with the existing neighbourhood.

Based on this report, on the other LeisurePlan findings, and on imminent developments, Council unanimously decided to begin the design for a potential multi-faceted community centre on the Town-owned lands in the East Fonthill area.

Construction “Season” Beginning in Pelham

I thought I better remind you of some road reconstruction projects in Pelham since we appear to be at the start of construction “season.”

“Uptown Fonthill” Reconstruction:
The Region is taking the lead on the reconstruction of Regional Road 20 from Peachtree Park to Lookout Street, and the reconstruction of Haist Street from Canboro Road to  Highway 20 (one of the worst road sections in Pelham).

The works will include adding bike lanes, adding new sidewalks, upgrading the watermain, road reconstruction (including a turning lane to Haist Street North), and a new traffic signal.
We are also replacing the water main from just west of Pelham and up–the-hill (as part of our ongoing fight to rid the Town of cast-iron water pipes). The contractor will also resurface Regional Road 20 from Pelham Street to Peachtree to fix those persistent ripple-bumps.
Regional staff has assured me that Pelham Street will be open to allow for traffic flow during Summerfest.

Downtown Fenwick Revitalization:
At long last, we will be revitalizing Downtown Fenwick this year!

This project includes reconstructing Canboro Road and part of Maple Street (fixing yet another poor road section), part of Church Street, and the Welland Road intersection.
Just like improvements in Pelham’s other Downtowns, we will bury the hydro lines.
In addition, we will replace the storm sewers and tie them correctly into systems on adjoining streets; with a high water table, this deep storm–sewer work will require the contractor to partially “dewater” the area.
All the significant landscaping improvements will not only make Downtown Fenwick more quaint and walkable, it will also honour the historic (and recently refurbished) flagpole.
Based on the pre-construction meeting on June 26, the contractor will start dewatering by mid-July.

Port Robinson Road – Phase Two:
As you know, the Town recently reconstructed Port Robinson Road from Pelham Street to Station Street and added bike lanes and sidewalks. Now, we are continuing to enhance walkability and cycle-ability by reconstructing Port Robinson – from Station Street to Rice Road.
In addition to bike lanes, sidewalks on both sides, and a reconstructed road, we will also be supporting further development on both the North and South sides of Port Robinson by installing sewers. Folks currently on Port Robinson will be able to connect to the sewers (if they so choose to stop using their private septic systems).
The works will also add storm-sewers and help deal with chronic ditch and water issues in the area.

As construction “season” begins in Pelham, I appreciate your patience and understanding. I also look forward to the completion of these and many other improvements in 2014!

Happy Canada Day in Pelham!

As we take this opportunity to gather and to proudly celebrate all it means to be Canadian, let’s also celebrate all the wonderful features about our Town!

From breathtaking vistas, to babbling brooks, to plentiful orchards and rich agricultural soil, Pelham enjoys a refreshingly natural and rural character. This natural character especially stands out during the spring and summer.

From the historic settlements of Effingham, Fenwick, Fonthill, Ridgeville, and North Pelham, the Town of Pelham remains grounded with a distinctive, small-town feel.

Home to diverse and creative businesses, Pelham also offers unique goods and services to residents and visitors. Their continued success depends on our patronage.

You and I are also blessed to have so many of our neighbours working to make our Town a prosperous, vibrant and caring community. I continue to marvel at the work and dedication of so many generous volunteers who form the foundation of our vibrant community. From the Fenwick Lions Carnival, to the weekly Farmer’s Market, to the Fonthill Bandshell Concert Series, to Pelham Summerfest, to the Canada Day Parade, volunteers organize and run our Town’s significant public events.  From Communities in Bloom, to the Horticultural Society, to those that have “adopted a road”, volunteers work to beautify our Town. In every sport from baseball and hockey, to soccer and tennis, volunteers – like the coaches, convenors, and score keepers – ensure that our children enjoy the fun-of-the-game.

We also live in a peaceful, safe community with great schools, and many recreation opportunities. We enjoy clean water, wonderful libraries, and a great mix of fully-accessible neighbourhood and community parks.

A dedicated police service, devoted volunteer firefighters, and expert emergency personnel protect you and I from harm. We have fair access to good and affordable healthcare.

We enjoy freedoms of conscience and religion, of thought, belief, opinion and expression, of assembly, and of association. We are free from persecution and from tyranny.

And, while we may have some work in a few of these areas, when compared on a global scale, we fare very well and should be very thankful.

Council and I are committed to working together with you to preserve our Town’s unique urban and rural blend and to ensuring that Pelham maintains our distinctive, small-town feel as we grow. We are also committed to Pelham becoming the most vibrant, creative, and caring community in all of Niagara.

As you and your family and friends commemorate our country’s 147th Birthday, I hope you will join me in celebrating and in giving thanks for our Pelham and our Canada.

A “Thank You” Call about Pelham’s Property Taxes

I wasn't surprised when Elaine (the Town’s long-serving and extremely dedicated taxation clerk) told me that “John” [not his real name] had called about his residential property taxes. But, I was pleased to learn that he was calling to thank the Town because his property tax bill decreased.

You see, John makes a point of calling the Town every time we send out a tax notice; that means every six months he calls Elaine or me to complain about his taxes.

I understand that John has generally been pleased with Pelham’s modest property tax increases over the years.

For example, the average increase of property taxes on your combined residential property tax bill for each of the last four years was 1.5% (for a four-year total increase of 6.0%). (For the previous four years – from 2007 to 2010 – it was 1.8% (total increase 7.3%).)

At the same time, inflation for the last four-year period was 7.35% or an average of 1.79% per year.

That means that Pelham’s residential taxes increased 1.35% below inflation over the last four years. (Please click here to review the Town of Pelham Residential Tax Increases, 2004 to 2014.)

So what has been John’s complaint?

John called in the past because his property taxes increased greater than the amount we publish each year. For example, in 2011, the average property tax bill decreased by 0.1%, while John’s increased. That meant a hit on his pocket book while others got a break.

How is it possible that he got a break this year, when the average residential property taxes increased by 0.9% in 2014?

Well, the answer is because the 0.9% average increase is only for an average residential property assessed at $298,000 and that increased an average of 2.2% (the average increase of all increases in residential assessment).

But, if your assessed value increases more than the average increase you will pay more than average.

For example, if the assessed value of your home increased by 4% from 2013 to 2014, that’s higher than the 2.2% average, and you would pay more than the 0.9% average property tax increase.

By the same token, if your home is like John’s property and your assessed value increased less than the average – say by only 1% (instead of the 2.2% average) – you will likely pay less property tax this year too!

I want to thank “John” for calling Elaine! Maybe it’s human nature…but most people call to complain, to report something, or to ask for an improvement. Only a generous few thank Town staff and express their appreciation for a program or service. Thanks, “John”!

Multi-Faceted Community Centre Update

Over the last few months, Town Council has received much information regarding recreational and community centre-type needs, wants, and costs.

You will recall that the Town hired LeisurePlan International last summer to develop a market analysis and business case study. After a resident survey, detailed analysis and a comparison to industry standards, LeisurePlan recommended in January that the Town:
• replace the existing single-pad with a new arena facility within the next five years;
• design a new twin-pad facility and phase the construction – build one ice pad first (contingent on capital financing) and construct the second pad after 2023/24 (should the sustaining demand develop);
• provide a multi-purpose facility to accommodate demand for participation in fitness activities, walking/running on an indoor track, and gymnasium sports;
• provide multi-purpose program space;
• not provide an indoor pool due to lack of demand and associated costs;
(For a copy of this LeisurePlan report, please click here. For a copy of their presentation to Council, please click here.)

In April, LeisurePlan presented various options and recommended that the Town build “integrated facilities” – a multi-purpose community complex – for $22 to $27 million. (They estimated that an integrated facility would cost up to $1.1 million less in capital costs than two, stand-alone facilities.) (For a copy of this LeisurePlan report, please click here; for a copy of the LeisurePlan presentation to Council, please click here.)

In May, LeisurePlan projected net operating costs for an integrated facility at $63,715 in the first year, and declining slightly each year for the next four years. (Please click here to review a copy of the LeisurePlan report.) As a comparison, the existing Arena cost $64,366 (net) in 2011; $75,477 in 2012; and $92,486 in 2013 to operate. (Please click here for a copy of the Staff report.)

Since the estimated costs to operate a multi-faceted community centre is less than the existing arena’s operating loss, Town Staff recommended that the Town could fund the costs to operate a new integrated facility.

In essence, the recommendations say that the sustaining demand is here and if we can afford to construct a new multi-faceted community centre, we could afford to operate it.

So, how do we try to make the capital costs for a potential new community centre more “affordable” for local, municipal tax-payers? We need to fundraise and attain financial support from the Federal and Provincial governments.

To do that we will need more detailed plans (design drawings), and tighter cost estimates. We also need to decide on a location for the new facility – ie: whether we should retrofit / significantly renovate our existing arena (if there is room on that property) or whether a multi-faceted community centre should be constructed on our East Fonthill lands.

That’s why Council recently approved establishing community design committee – with representatives from potential recreation user groups, youth, seniors, artists, and service clubs. (To review the Terms of Reference for the Design Committee, please click here.) We have also short-listed four potential architectural design firms.

In July, we will consider options for a potential location(s) and will appoint design committee members. We look forward to your involvement in these decisions.

Embracing & Celebrating the Isaac Riehl Memorial Skatepark

Photo Credit: Dr. Louis Albanese

What an amazing celebration on Saturday, May 31 for the Official Grand Opening of the Isaac Riehl Memorial Skatepark! The event marked the culmination of a year-and-a-half of community support that Mariah Bunz, Nicholas Loscavo, Reese Ashbee, and Cooper McIntee – members of the design committee and event Emcees – said “…has been nothing less than inspiring and motivating for everyone involved.”

As you know, the skatepark was built in memory of Isaac Riehl, a 14-year-old, Grade 9, E.L. Crossley Student, who tragically lost his life in October 2012 after being struck by a car while longboarding with his close friend Reese.

In honour of Isaac, the idea for a local skatepark was submitted to the Aviva Insurance Community Fund by fellow student Mariah and with the assistance of Isaac’s friend Nick.

The overwhelming community support for a skatepark in Isaac’s honour – including thousands of Facebook votes and Pelham Council’s commitment to not only build the skatepark but to match all donations – resulted in Aviva awarding the Town $115,000 toward the project. (This was announced at a special national broadcast on Canada AM on January 29, 2013 at E.L. Crossley High School.)

A design committee – which included Bonita, Ted, and Jacob Riehl (Isaac’s immediate family), a cross-section of Pelham youth, and Town staff – worked with various park users to choose the best location for the new skatepark. The also recommended a design and construction firm – New Line Skateparks – and worked diligently to oversee the park’s design and construction. Not only does the design include Pelham-specific and personalized features – like the “Comfort Maple” Volcano, the “Overholt Hill” Bank, and the “Message to Isaac” Flat Ledge – but it garnered a highly-coveted Parks & Recreation Ontario (PRO) Award of Excellence in Design for 2014!

During the park’s soft opening in December 2013 – coined the “Riehl Reveal” – the Town thanked donors, sponsors, and volunteers. I again acknowledged the community’s tremendous support of the skatepark as I spoke during the Grand Opening on Saturday; deep appreciation again to Bill & Stephanie McWilliams, Tim Hortons Fonthill; Barb & Scott Christopher, Young Sod Farms; Rotary Club of Fonthill; 2013 Pelham Mayor’s Gala; Sam Reynolds, “Be Riehl, Be You” Campaign; E.L. Crossley Secondary School community; Niagara Catholic District School Board Technology program, and the hundreds of other donors.

Since the community overwhelmingly embraced the Isaac Riehl Memorial Skatepark, we achieved an amazing transformation together; together we turned an idea into reality, we revitalized an aging baseball diamond into a new skatepark, and we transformed our grief into a lasting memorial and a fitting celebration.

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TVCogeco just posted a fabulous video about the Grand Opening of the Isaac Riehl Memorial Skatepark. Check it out out: TVCogeco. Thanks, Cogeco, for continuing to cover important community events!

Compromises Enable Supper Market Pilot in 2014

On 3 February 2014 Council received a letter from the owners of Zest Restaurant, asking the Town to help initiate a “Supper Market” in Downtown Fonthill on Thursday evenings in the summer.

Like many downtown businesses, Zest sees a substantial decline in business during the well-attended Farmer’s Market and Fonthilll Bandshell Concerts on Thursdays. They proposed a Supper Market “under the Arches” – similar to last December’s highly successful Winterfest – as an opportunity to serve the Thursday crowds while using local produce and presenting local culinary features. They also proposed allocating two or three spaces for Pelham artists or Downtown retaillers. Finally, they suggested licensing the Supper Market so it could feature a local winery and / or brewery.

Staff investigated other Supper Markets and identified best practices including establishing a volunteer Committee. Staff also surveyed Pelham chefs, restaurants, food providers, local wineries and breweries to verify interest. Eleven Pelham restaurants and seven Niagara wineries / breweries wanted to participate; four restaurants declined involvement – two of which already participate in the Farmer’s Market.

While supportive of the idea, Council recognized several concerns from the community and directed staff to develop solutions. First, based on the experience from previous years and of Summerfest, Council required both an overall parking plan and an emergency plan for Thursday-nights. Second, because of concerns from the Farmer’s Market, the Bandshell Committee and local merchants, Council directed staff to resolve differences; this took effort and numerous meetings.

While staff continued to provide updates, members of the Farmer’s Market, the Bandshell, and of the newly formed Supper Market committee made presentations or sent letters to Council.

Heeding these and input from the community, Council reconfirmed holding the Supper Market on Thursdays, and approved the parking and emergency plans.

Most importantly, Council recognized that the location – under the Arches – represented a real concern from the community for inhibiting traffic flow.

On 5 May, Council asked the Committee to determine the best location for the Supper Market other than under the Arches. The Committee identified 19 possible locations, and short-listed to four priority locations. Following an evaluation, the Committee recommended the curved, one-way driveway connecting the parking lots at Pelham Town Hall as the best location.

The location meets Public Health Regulations, provides access for hydro and water, and increases visibility of the Supper Market. The location also gained acceptance from the Farmer’s Market and the Bandshell with the caveat that the Supper Market be a pilot for 2014 and that it be reviewed in the Fall.

Council accepted these compromises on 20 May and approved the 2014 pilot Supper Market to start on 12 June.
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UPDATE -- June 2, 2014: Town Council received word that the Supper Market committee moved the start date to Thursday, June 19, 2014. They wanted more time to plan and ensure that they have all the details figured out -- hence the extra time.  Hope to see you on June 19!

Overcoming Information Bombardment with Creative Problem Solving

Between the 24-7 news cycle and updates from Facebook, Twitter, Instagram and other social media, do you ever feel “bombarded” by information?

According to McMaster University professor Dr. Nick Bontis, whom Senior Management Staff from each of Niagara’s Towns and Cities heard last week, we experience “information bombardment” every day.

“By the 1930’s, the world’s cumulative information base doubled every 30 years. By the 1970’s, this rate shrunk to 7 years. Nowadays, the information base of the world doubles every 11 hours,” said Dr. Bontis.

So, what can one do to overcome information bombardment?

I was reminded of a sensible approach as I was re-reading a Dale Carnegie book over the weekend. Mr. Carnegie wrote in 1948 that “…knowledge isn’t power until it is applied. …The purpose of this book is to remind you of what you already know and to kick you in the shins and inspire you to do something about applying it.”

What do we do in Pelham to apply knowledge?

After examining several programs and opportunities to stimulate innovation over the summer of 2012, the Town began using the Creative Problem Solving process as taught by another McMaster professor, Dr. Min Basadur.

Eighteen staff and three members of Council undertook the initial training which consisted of three, five day sessions in the fall of 2012. Later, Dr. Basadur taught the process to all of Council and to the remaining staff.

After seeing the positive results, the Town imbedded the Creative Problems Solving (CPS) process throughout the organization. We use it to assist in resolving problems of individuals and groups within the community and share it with regional organizations and boards.

Problems are now viewed as opportunities – or "golden eggs" – and staff members are encouraged to seek out and solve problems using the CPS process. This winter, Public Works staff used CPS to develop a way to thaw water lines without digging up the road, saving thousands in repair costs. Council also uses the process to resolve important issues – from developing an environment protection bylaw, to recommending a location for the new Skatepark, to making Pelham Street more walkable and safe, to providing appropriate library service in Fenwick.

Over the last three years the Town budgeted $266,324 for all professional development ($70,512 in 2012, $111,222 in 2013, and $84,590 in 2014). From 2012 to March 2014 the Town only spent 38% of this training budget ($100,222.23) on the CPS process; this included training, facilitation, and strategic planning for all staff and Council.

By overcoming “information bombardment” with the CPS process, Pelham applies knowledge and yields positive and tangible results.